Effective Date: April 8, 2026

Capital District Digital, LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy describes how we collect, use, share, and protect information obtained through our website and other digital interactions, including via SMS (text message) communications.

1. Information Collection

We collect information in various ways, including:

  • Personal Information: When you contact us, request services, or subscribe to our newsletter, we may collect personal information such as your name, phone number, email address, and physical address.
  • Automatically Collected Information: We may collect information such as your IP address, browser type, device type, and website usage through cookies and similar technologies to improve user experience.
  • SMS Communications: When you explicitly opt in by checking the SMS consent checkbox on our contact form and providing a mobile phone number, you consent to receive SMS communications from us regarding your inquiry, appointments, project updates, and related service communications.

2. Use of Information

We may use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To communicate with you regarding services, appointments, and project updates
  • To respond to your inquiries and provide customer support
  • To improve our website, marketing, and outreach efforts
  • To comply with applicable laws and regulations

3. SMS / Text Messaging Program

3.1 Opt-In

By providing your mobile phone number on our contact form at capitaldistrictdigital.com/contact-us/ and checking the SMS consent checkbox, you expressly consent to receive text messages from Capital District Digital, LLC related to your inquiry and our services. Consent is not a condition of purchase — you may still contact us and request services without opting in to SMS.

3.2 Message Frequency

Message frequency varies based on your engagement and the stage of your project. Typical volume is no more than a few messages per week per person. You will not receive promotional mass-marketing messages from us.

3.3 Message & Data Rates

Standard message and data rates may apply from your mobile carrier. Capital District Digital does not charge you for text messages, but your mobile carrier’s rates for receiving SMS or MMS messages will apply.

3.4 Opt-Out (STOP)

You may opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one final confirmation message and will not send you additional text messages unless you opt in again. Opting out of text messages does not affect your ability to communicate with us via email or phone.

3.5 Help (HELP)

For assistance or questions about our text messaging program, reply HELP to any message, or contact us at info@capitaldistrictdigital.com or (518) 545-3142.

3.6 Supported Carriers

Our text messaging program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, Metro by T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

3.7 Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in Section 4 below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in data collected through our SMS program is used solely by Capital District Digital, LLC for the purposes described in this Privacy Policy.

4. Sharing of Information

We do not sell, rent, or otherwise disclose your personal information to third parties except as follows:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processors, email service providers, and our SMS delivery platform (Twilio). These vendors are contractually bound to protect your information and use it only to perform services for us.
  • Legal Requirements: We may disclose information to comply with legal obligations, protect our rights, or respond to a lawful request.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

As stated in Section 3.7, mobile information and SMS opt-in data are explicitly excluded from any third-party sharing for marketing or promotional purposes.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

  • Access and Update Information: You may contact us to review and update your personal information.
  • Opt-Out of Marketing Communications: You may unsubscribe from email or SMS marketing by following the instructions in those messages (reply STOP for SMS) or contacting us directly.
  • Cookie Preferences: You may set your browser to refuse cookies or alert you when cookies are being used.

7. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly. The “Effective Date” at the top of this page indicates when it was last revised.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: